Industry still puzzling over consumer reaction to tracking

Industry is still wondering what went wrong with tracking.

Industry is still wondering what went wrong with tracking.

Frank Hayes over at Storefront Backtalk asks “When Is Data Collection Creepy?”  That’s a really good question now that ordinary people are waking up to the possibility that anyone and everyone can track them online and in real life.  The post touches on but doesn’t quite illuminate that the biggest difference is one of atoms versus bits. When surveillance was physical Newtonian physics limited what could be done. We didn’t need laws or policies stating that you couldn’t surveil all of the people all of the time because to do so wasn’t physically possible. Because we have never had that capability before, we do not have any experience with it from a policy-making standpoint.

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Escaping advertising’s uncanny valley

You can't get there from here!

You can’t get there from here!

One of the major themes that I see driving Internet of People and Things, and commerce in general, is ultra-personalization.   Although not recognized widely as such, one of the “killer apps” that has emerged beginning with graphical OS’s is “themes” or “skins.”  Simply put, the OS exposes not merely the knobs and dials, but the size, shape and texture of the knobs and dials.  Not just audible and visual event notifications, but the sound, look and behavior of those notifications.  This was never recognized for the significance it has had in shaping customer expectations about responsiveness of products.  In fact though, as things get smarter and computing recedes invisibly into the fabric of life, there is no single killer app.  Ultra-personalization is the killer app.

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FT on How much is your personal data worth?

A recent Financial Times article asks “how much is your personal data worth?”  This sparked a thread on the VRM mailing list to which I’d like to respond.  Tony pointed out that their numbers are old.  I’d also add that the entire article is a bit disingenuous.  The headline “How much is your personal data worth” implies broad valuation as in “how much is a dollar worth?”  The article conveniently ignores many uses and markets for that data and in fact is extremely narrowly illustrated.  It should have read “What is your legally collected data worth to data brokers, assuming you are not a high value target?”

Let’s take these in reverse order.

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Swedes: Closet VRM activists?

deadpeople560x288

A recent post by Mary Hodder on the VRM list discussed the news of the Swedish Data Inspection Board banning Google cloud services such as Docs, calendar and email over privacy concerns.  Mary writes:

It’s going to be a PR struggle to convince regular people that “personal” or personally directed services (VRM) style are different than general cloud services.. because I bet that Google would argue that Google apps are personally directed.. nothing happens unless the individual uses the services, from Google’s perspective. But the individual’s data  isn’t controlled by the individual, VRM style.

So I think this will be the pivot point.. convincing the public, as well as the companies and governments, that it’s not “personal” unless the individual controls their own data, not just the use of the product.

What is interesting to me about the privacy issues unfolding of late, especially in the wake of the PRISM revelations, is that VRM-y cloud apps already exist that address the issues raised by the Swedes and for privacy in general.  If Cole Sear were here he’d tell you the same thing:  “I see VRM apps. Floating around the cloud like regular apps.  They’re VRM except, they don’t see each other.  And they don’t say they are VRM.  They don’t even know they’re VRM.”

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Big Data? No. Big Signal!

One of the best ways to understand VRM (Vendor Relationship Management) is to look at it from a more familiar perspective.  When it comes to consumer data, one of the most familiar perspectives is that of Big Data so naturally many questions about VRM are couched in Big Data terms:

  • How big is VRM data anyway?
  • How much data is (or will be) in the personal cloud?
  • Who crunches VRM data to come up with something useful?

The answers to these questions lead to one inescapable conclusion: VRM isn’t a difference in scale.  It is a difference in kind.  This isn’t Big Data.  It’s Big Signal.

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Duking it out with miicard

In my never-ending quest to make the world make sense, I have turned my attention to miicard.com once again.  They are pretty good, use HTTPS where it counts, don’t email my stored password around, and I even let them verify bank accounts.  But they are not without some issues.  In the interest of cutting to the chase, I’ve emailed James Varga (CEO) & Stuart Fraser (CTO) links to this post.

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Minimal web security recommendations

For many years now, I have made an effort to contact owners of unsecure web sites and attempt to persuade them to fix the sites.  Lately as I have become increasingly involved with the Personal Clouds and Vendor Relationship Management communities, I have found many unsecure web sites within that community.  These communities are relatively new, fast growing and potentially transformative of Internet commerce and culture at large, so it’s important that security does not become a choke point for growth.  It is also my contention that the consolidation of one’s information into a personal cloud results in greater risk and therefore requires consistently strong and effective security design.  With this in mind, I offer my minimal list of requirements for any non-trivial web site.

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